Travel Advisory: COVID-19 & Our Regularly Scheduled Flights


Your questions and comments are important to us. Reach us by calling 855-216-7601, using WhatsApp +52 1 800 953 1800, or email us We’ve got everything covered for your needs. Our call center hours of operation are 8am-8pm EST, 7 days a week. For media inquiries please email


Eastern Airlines scheduled service is temporarily suspended until government flight restrictions have been lifted.

Our policy: Eastern is waiving change fees for travel to or from New York City (JFK), Guayaquil, Ecuador (GYE), and Georgetown, Guyana (GEO) for passengers with tickets issued from March 4, 2020 – May 31, 2020. Customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no change fee but must pay the fare difference. Fares, fees and offer are subject to change without notice. Seats are capacity-controlled and may not be available on all days or flights. Fares are nonrefundable except during the first 24 hours after purchase.

Guayaquil, Ecuador*
Updated May 6th, 2020 at 6:00 p.m. EST
•The last flight from New York, NY (JFK) to Guayaquil, Ecuador (GYE) flew on Monday, March 16.
•The last flight from Guayaquil, Ecuador (GYE) to New York, NY (JFK) flew on Sunday, March 15.
•Travel to and from Guayaquil, Ecuador (GYE) is currently suspended.
RELIEF FLIGHTS are being offered from GYE to MIA. Please check our website for available flights.
•Our current plan is to resume normal operations when the travel restrictions are lifted. Please continue to check back here for updates.
Click here to view the updated Newsletter with Preventative Measures in place in Ecuador regarding Coronavirus (COVID-19).

Georgetown, Guyana*
Updated May 6th, 2020 at 6:00 p.m. EST
•Flights from New York, NY (JFK) to Georgetown, Guyana (GEO) are cancelled until the GEO airport reopens.
•Flights from Georgetown, Guyana (GEO) to New York, NY (JFK) are cancelled until the GEO airport reopens.
•Our current plan is to resume normal operations when the travel restrictions are lifted.
Click here to view the Guyana Civil Aviation Authority Directive.

*Flights are subject to change.

The Eastern family is here to support you.
Please contact us to discuss options for your canceled flight.

Call us: 855-216-7601
Reach us on WhatsApp: +52 1 800 953 1800
Email us:


Adventurer $150
Explorer $100
Pathfinder Free
Trailblazer $100
Globetrotter Free

With our premium seating on Eastern, we’ve reimagined the flying experience and provide the ideal combination of price and value with more leg room and more comfort, we allow you to explore beyond the expected.

Our Boeing 767 aircraft have more than enough cargo capacity to carry all of your checked baggage and then some. On Eastern, your bags fly with YOU!

Advanced Economy Seat Assignments

Aisle/Middle/Window $10
Extra Legroom/Exit Row $25

Personal items (e.g., purse, small backpack, etc.): Dimensions must not exceed 18 x 14 x 8 inches (45 x 35 x 20 cm) including handles and wheels.

Carry On bag ( roller bag, garment bag, tote bag,) not to exceed 22 pounds / 10 kilograms and not to exceed external dimensions of 9” x 14” x 22” / 23 cm x 36 cm x 56 cm plus one smaller personal-type item (e.g., purse, briefcase, laptop computer case, backpack, small camera)

Checked bags: Maximum of 62 linear inches (length + width + height; 158 cm) including handles and wheels and maximum of 70 pounds in weight (32 kg). Any bag that exceeds these dimensions or weight limit is considered oversized/overweight and has a corresponding charge.

Economy Premium
Carry-On Bag Fee Free Free
First Bag Fee Free Free
Second Bag Fee $25 Free
Third Bag Fee $75 $75
4th-6th Bag Fee $100 $100

70 – 100 lbs. (32 – 45 kg) + $100
63-80 linear inches (158-203 cm) + $100
Special items over 80 linear inches (203 cm) + $100

Checked bag fees are non-refundable. View a complete list of all special item baggage fees (hyperlink).

Under its Unaccompanied Minor Service program, Eastern will supervise the child passenger (7-13) from the time of boarding until the child is met at the stop over point or destination. Eastern will require the responsible party taking custody of the unaccompanied minor upon arrival to provide documentation establishing their identity and Eastern reserves the right to refuse to release an unaccompanied child to anyone other than the pre-designated party. Eastern requires that a parent or responsible adult accompany the child until boarding and that this adult provide the name, telephone number, and address of the party meeting the child at the transfer point or final destination

The unaccompanied minor service fee is $150 (plus tax) each way

Eastern accepts small domestic cats and dogs that have been vaccinated and are at least eight weeks old and contained in a pet carrier. Each pet must be accompanied by a Passenger and Passengers may not travel with more than one pet. All pets in the cabin must be carried in an appropriate pet carrier and remain in the carrier at all times (including head and tail) while in the gate area, during boarding/deplaning, and while onboard the aircraft. The carriers must be leakproof and well-ventilated, and the pet(s) must be able to stand up and move around the carrier with ease.

Carry-on Pet $150

Terminal 4


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