Contract of Carriage

Adult means a person who has reached his/her eighteenth birthday as of the date of commencement of travel.

Baggage means all luggage, including suitcases, garment bags, tote bags, packages, camera and electronics bags, computer and equipment cases, briefcases, typewriters, and similar articles, whether carried by the passenger in the cabin or carried in the aircraft cargo compartments. Coats and wraps, when carried by the passenger in the passenger cabin, are not considered baggage.

Baggage Tag/Baggage Check means a document issued by Eastern to the Passenger as a receipt for Checked Baggage and to facilitate identification of Checked Baggage, a portion of which (Tag) is affixed by Eastern to a particular article of checked baggage for routing purposes and a portion of which (Check) is given to the passenger for the purpose of claiming the baggage.

Boarding Pass means a document issued by Eastern entitled Boarding Pass bearing the Passenger’s first and last name, flight number and date, departure and destination airports, A Passenger must have a Boarding Pass to be considered as having Confirmed Reserved Space as defined in first paragraph of the Baggage section in International Travel and Limitation of Liability

Carriage means the transportation of Passengers and/or Baggage by air, gratuitously or for hire, and all services of Eastern related thereto.

DOT Hazardous Materials Regulations are those regulations issued by the Materials Transportation Bureau of the Department of Transportation in Title 49 of the Code of Federal Regulations, Parts 171 through 180 (49 CFR 171-180).

Eastern means Eastern Airlines, LLC and its officers, employees, contractors and agents acting in their official capacities.

Carry-On Baggage means Baggage which Passengers bring with them into the passenger cabin of the aircraft to be stored in overhead bins or underneath seats. Carry-On Baggage provided by passengers for carriage by Eastern must conform with restrictions on the quantity, size and weight of baggage, federal rules governing the carriage of hazardous and dangerous goods, and provisions in this Contract of Carriage on the transportation of special items (such as sporting equipment, medical equipment and mobility aids, musical instruments, and fragile and perishable items). Eastern assumes no liability for Carry-On Baggage lost aboard aircraft or at airports.

Checked Baggage means Baggage of which Eastern takes sole custody and for which Eastern has issued a Baggage Claim Check and affixed a Baggage Tag, and is carried within the cargo compartment of aircraft. Baggage provided by passengers for carriage by Eastern must conform with restrictions on the quantity, size and weight of baggage, federal rules governing the carriage of hazardous and dangerous goods, and provisions in this Contract of Carriage on the transportation of special items (such as sporting equipment, medical equipment and mobility aids, musical instruments, and fragile and perishable items).

Days means full calendar days, including weekend days and legal holidays (but not including the date that any notice is sent).

Force Majeure Event means any event outside of Eastern’s control, including, without limitation, acts of God, meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption. It also includes, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting Eastern’s service, mechanical difficulties experienced by entities other than Eastern, Air Traffic Control, the inability to obtain fuel, airport gates, labor, or landing facilities for the flight in question or any fact not reasonably foreseen, anticipated or predicted by Eastern.

Group means the minimum number of passengers specified in conjunction with the fare as provided for in the applicable fare rules. Less than the minimum number of passengers may not travel at group fares, even upon payment of the minimum number of fares, unless specifically permitted by a given fare rule.

Individual With a Disability means a person who:

• has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more major life activities;
• has a record of such an impairment; or
• is regarded as having such impairment, as further defined in U.S. Department of Transportation regulations at 14 C.F.R. § 382.3.

Montreal Convention was adopted in 1999 and establishes airline liability in the case of death or injury to passengers, as well as in cases of delay, damage or loss of baggage and cargo. The United States is a party to this Treaty.

Nonstop Flight means a flight scheduled to operate between origin and destination airports without any intermediate stops.

One-way means Scheduled Air Service on Eastern from an originating airport to a destination airport.

Passenger means any person, except members of the Crew working on the flight and Eastern employees traveling in an official capacity, carried or holding a confirmed reservation to be carried in an aircraft with the consent of Eastern and who is bound by this Contract of Carriage.

Qualified Individual with a Disability (Qualified Individual), as defined in 14 CFR § 382.3, means an individual with a disability who, as a Passenger:

• With respect to obtaining a Confirmed Reservation for air transportation on Eastern, offers, or makes a good faith attempt to offer, purchase, or otherwise validly obtain a Confirmed Reservation.
• With respect to obtaining air transportation, or other services or accommodations.
  • Buys or otherwise validly obtains, or makes a good faith effort to obtain, a Confirmed Reservation for air transportation on Eastern and presents himself at the airport for the purpose of traveling on the flight to which the Confirmed Reservation pertains.
  • Meets reasonable, nondiscriminatory Contract of Carriage requirements applicable to all Passengers.
• With respect to accompanying or meeting a traveler, using ground transportation, using terminal facilities, or obtaining information about schedules, fares, reservations, or policies, takes those actions necessary to use facilities or services offered by Eastern to the general public, with reasonable accommodations, as needed, provided by the Eastern.

Round Trip means any trip, the ultimate destination of which is the point of origin, and which is comprised of an outbound and return segment.

Safety Assistant means a person required by Eastern to travel with a Person with a Disability, pursuant to carriage of passengers with disability in Acceptance of Passengers section: to attend to the Person with a Disability’s in-flight medical needs; to assist the Person with a Disability’s communication with crewmembers; or to assist the Person with a Disability’s evacuation from the aircraft in the event of an emergency.

Self-reliant means that a person does not require services related to a disability beyond that normally provided by Eastern or beyond that which applicable law requires Eastern to provide.

Service Animal means any guide dog, signal dog, or other animal trained to provide task- specific necessary assistance to a Qualified Individual with a Disability or, a trained animal that assists law enforcement officers in the search of contraband and or other items, or which provides assistance with rescue efforts.

Special Drawing Right means a special unit of currency, the currency values of which fluctuate and are recalculated each banking day. These values are reported in the IMF Survey, published weekly by the International Monetary Fund online at: https://www.imf.org/external/np/fin/data/rms_sdrv.aspx.

Standby Passengers means Passengers who will be enplaned on a flight subject to availability of space at departure time and only after all Passengers with Confirmed Reserved Space for such flight have been enplaned on such flight. Standby transportation may not be available on all flights. Standby status applies to all scheduled stops at any intermediate points on the flight.

E-Ticket means the electronic document issued by Eastern on behalf of a Passenger to an authorized travel agent, which provides for the Carriage of the Passenger occupying a single seat with an associated Confirmed Reservation. E-Tickets are held within a database provided for by Eastern and accessed by authorized travel agents and issued when payment is received for such E-Ticket.

Reservation Receipt means the electronic document issued by Eastern directly to Passengers, which includes a Reservation Confirmation and provides for the Carriage of the Passenger occupying a single seat. E-Tickets are held within a database provided by Eastern and accessed by authorized travel agents and issued when payment is received for such E- Ticket.

Confirmed Reservation means an electronic record of Carriage of Passengers on specific flights and holding seats for each Passenger once the reservations has been purchased and Eastern has issued either a Reservation Receipt or an E-Ticket.

All fares are per Passenger and may include One-Way or Round-Trip travel as indicated in fare rules. Fares include the base fare, taxes, fees, and surcharges. Additional optional fees may apply. Fares do not include additional taxes and fees that are collected at the airport by local authorities (see Taxes and Other Government or Airport-Imposed Fees or Charges section in International Travel Documents).

Eastern offers a range of fares. Discounted fares are limited, subject to restrictions and availability in the sole discretion of Eastern and in accordance with applicable laws and regulations. Discounted fares are also subject to terms and conditions, published with the fares and known as fare rules.

Carriage is subject to the fares and charges in effect when the Confirmed Reservation is purchased. Fares and charges offered by Eastern are subject to change without notice prior to purchase. The fare and related Baggage and Optional Fees are guaranteed once purchased and a Reservations Receipt or E-Ticket is issued. If a Confirmed Reservation is purchased before an increase in the fare becomes effective, the Confirmed Reservation shall be honored for transportation between the airports and at the fare for which it was purchased. Should fares be decreased, Passengers are not entitled to a refund.

Changes to any portion of a Confirmed Reservation initiated by the purchaser, Passenger, or his authorized agent after its original issue will be subject to the fares, fare rules, and charges in effect on the date the change is initiated. A change constitutes a change in flight number, origin, destination, intermediate points, flight date, class of service, or fare.

Fare rules include certain restrictions and fees associated to a fare, as disclosed at the time of purchase and associated with a Confirmed Reservation. Fare rules may include purchasing restrictions, minimum and/or maximum duration of stay, and certain fees for additional services.

Eastern reserves the right to change accepted forms of payment at any time. Acceptable forms of payment can vary by booking channel and type of service rendered.

Eastern prohibits duplicate, impossible, or fictitious bookings, including but not limited to multiple conflicting itineraries for the same passenger on the same day or bookings with connections that depart before the arrival of the inbound flight. Eastern reserves the right to cancel any such reservation which has not been confirmed.

Eastern will exercise reasonable efforts to ensure that all fares it publishes are accurate and available for sale, but Eastern, as a policy, does not file nor intend to file fares priced at a zero or that are erroneous or reasonably apparent as erroneous. If an erroneous fare is inadvertently published for sale and a Confirmed Reservation is issued at the erroneous fare before it has been corrected, Eastern reserves the right to cancel the Confirmed Reservation purchase and refund all amounts paid by the purchaser or, at the purchaser’s option, to reissue the Confirmed Reservation for the correct fare. In this event, Eastern will also reimburse any reasonable, actual, and verifiable out-of-pocket expenses incurred by the purchaser in reliance upon the Confirmed Reservation purchase. The purchaser must provide receipts or other evidence of such actual costs incurred in support of any reimbursement request.

No person shall be entitled to transportation without a Confirmed Reservation. Such Confirmed Reservation shall entitle the Passenger to transportation subject to this Contract of Carriage and, in particular, certain terms and conditions as follows.

• Such Confirmed Reservation is valid between the points of origin and destination via the specific routing designated on the Passenger’s itinerary only.
• Passenger is in compliance with fare rules as provided in Fares, including proof of age and status where applicable, that entitle the Passenger to discounted fares.
• The Passenger’s Confirmed Reservation is in the Passenger’s own name, as verified by appropriate identification.

Confirmed Reservations are Nontransferable. Confirmed Reservations, and any travel credit issued for unused Confirmed Reservations, are nontransferable. Eastern is not liable to the holder of a Confirmed Reservation for use or refund of such Confirmed Reservation when presented by a person other than the person to whom the Confirmed Reservation was issued. If a Confirmed Reservation is used by a person other than the person to whom it was issued, Eastern shall not be liable for the loss, destruction, damage, or delay of such unauthorized person’s Baggage or other personal property or the death or injury of such unauthorized person arising from or in connection with such unauthorized use.

Purchase of Additional Seat. The purchase of more than one seat for use by a single Passenger is required when necessary to accommodate:

• Guests of size who encroach on an adjacent seat area and/or is unable to sit in a single seat with the armrests lowered.
• Guests transporting large musical instruments or electronic audio/video, medical, or otherwise sensitive equipment unsuitable for Carriage as Checked Baggage, as specified in Baggage Section.
• Unique Seating Needs. It is the Passenger’s responsibility to notify Eastern of any unique seating needs. In accordance with Acceptance of Passengers section, Eastern may refuse to transport individuals who are unable or unwilling to comply with Eastern’s seating requirements. Purchase of an extra seat will be charged at the same price paid for the original Confirmed Reservation.
• Baggage Fees and Optional Services. All Baggage may be subject to additional fees. Eastern also offers optional services for free or for a fee, including changes to reservations, advanced seat assignments, and unaccompanied minor services. These product offerings can be found on www.goeasternair.com. Although fees and related policies are subject to change, once purchased they are guaranteed for the related Confirmed Reservation.
• Compliance with Contract of Carriage. In the event that a Passenger does not comply with the terms and conditions in this Contract of Carriage, their Confirmed Reservation shall be invalidated, and Eastern has the right to:
  • Cancel any remaining portion of the Passenger’s itinerary.
  • Refuse to allow the Passenger to board or check Baggage.

24 Hour Rule Refunds. Passengers may cancel their purchase of a Confirmed Reservation within 24 hours of booking for a full refund as long as the reservation is made at least one week prior to departure.

Non-refundable Confirmed Reservations. Except as otherwise stated in 24 Hour Rule Refunds section in this Contract of Carriage, passengers purchasing Confirmed Reservations marked as non-refundable shall not be entitled to any refund. Credit issued for use on future travel to a passenger with a non-refundable Confirmed Reservation shall be in Eastern’s sole discretion.

Refundable Confirmed Reservations. Fully or partially unused refundable E- Tickets may be submitted to the issuing merchant for possible refund. Confirmed Reservations that have been purchased on the Eastern website, with the Eastern call center, or at an Eastern ticket counter may be submitted for a refund back to the Eastern. Passengers should always contact the original issuer of the Confirmed Reservation for their specific refund policy and procedures.

No-Show Forfeiture of Funds. Refunds of Refundable Confirmed Reservations will only be processed until one-hour prior to scheduled departure. In the event a Passenger with a Refundable Confirmed Reservation does not request a refund at least one-hour prior to departure (i.e. a “No-Show”), any funds related to the Confirmed Reservation are forfeited, and the Passenger has no right to future Carriage related to this Confirmed Reservation.

Delays or Involuntary Cancellations. If a Passenger’s scheduled transportation on an Eastern Airlines flight is cancelled, terminated, or delayed before the Passenger has reached his final destination as a result of a flight cancellation, Eastern-caused missed connection, flight delay, or omission of a scheduled stop, Eastern will either transport the Passenger at no additional charge on another of Eastern’s flights, refund the fare for the unused transportation, or provide a credit for such amount toward the purchase of future travel. Eastern will only compensate for Eastern’s portion of travel.

Schedules and Operations. Eastern will make every reasonable effort to transport Passengers and their baggage to their destination in accordance with published schedules; nevertheless, published schedules, flight times, aircraft types, seat assignments, and similar details reflected in the Confirmed Reservation or Eastern’s published schedules are not guaranteed and form no part of this contract. Eastern may in its sole discretion substitute alternate aircraft, change its schedules, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the Confirmed Reservation for various operational reasons. Eastern’s sole liability in the event of such changes is set forth in Baggage, International Travel documents, and International Travel and Limitation of Liability Sections.

General. Boarding Passes may be obtained:

• Online through Eastern’s website
• Check-In kiosks (where available)
• Skycap podiums (where available)
• Eastern airport ticket counters

Standby Travel. Boarding Passes for Standby Passengers are available for issuance only at Eastern airport ticket counters.

Invalid Boarding Passes. A Boarding Pass that has been altered, mutilated, or improperly issued shall not be valid and will not be accepted by Eastern.

Transferability. Boarding Passes are non-transferable. Eastern is not liable to the holder of a Boarding Pass for use of such Boarding Pass when presented by a person other than the person to whom it was issued. If a Boarding Pass is used by a person other than the person to whom it was issued, Eastern shall not be liable for the loss, destruction, damage or delay of such unauthorized person’s Baggage or other personal property or the death or injury of such unauthorized person arising from or in connection with such unauthorized use.

Passenger should arrive at the airport three (3) hours before scheduled flight departure.

Our check-in process closes at sixty (60) minutes prior to departure, as boarding begins at this time. Please allow sufficient time to check-in, leave your bags with us, clear security and immigration, and arrive at the departure gate at least an hour before your flight is scheduled to depart. Failure to check in within the allowed timeframe may result in cancellation of the Passenger’s reservation without notice at Eastern’s sole discretion.

45-Minute Rule. Failure of a Passenger to obtain a Boarding Pass and be present, available, as described in Article 6 for boarding in the flight’s boarding gate area at least forty-five (45) minutes before the scheduled departure time may result in cancellation of the Passenger’s reservation without notice at the Eastern’s sole discretion.

General. Eastern may, in its sole discretion, refuse to transport, or may remove from an aircraft at any point, any Passenger in any of the circumstances listed below. The fare of any Passenger denied transportation or removed from Eastern’s aircraft en route under the provisions of this Article will be refunded in accordance with Section
9 of this Contract of Carriage. The sole recourse of any Passenger refused transportation or removed en route will be the recovery of the refund value of the unused portion of his Confirmed Reservation. Under no circumstances shall Eastern be liable to any Passenger for any type of special, incidental, or consequential damages.

Safety. Whenever such action is necessary, with or without notice, for reasons of aviation safety. This includes a zero tolerance policy for unruly passengers. An unruly passenger is a passenger who fails to respect the rules of conduct at an airport or on board an aircraft or to follow the instructions of the airport staff or crew members and thereby disturbs the good order and discipline at an airport or on board the aircraft.

Force Majeure Event. Whenever advisable due to Force Majeure Events outside of Eastern’s control, including, without limitation acts of God, meteorological events, such as storms, rain, wind, fire, fog, flooding, earthquakes, haze, or volcanic eruption. It also includes, without limitation, government action, disturbances or potentially volatile international conditions, civil commotions, riots, embargoes, wars, or hostilities, whether actual, threatened, or reported, strikes, work stoppage, slowdown, lockout or any other labor related dispute involving or affecting Eastern’s service, mechanical difficulties by entities other than Eastern, Air Traffic Control, the inability to obtain fuel, airport gates, labor, or landing facilities for the flight in question or any fact not reasonably foreseen, anticipated or predicted by Eastern.

Government Request or Regulation. Whenever such action is necessary to comply with any Federal Aviation Regulation or other applicable government regulation, or to comply with any governmental request for emergency transportation in connection with the national defense.

Interference with Flight Crew. Passengers who interfere or attempt to interfere with any member of the flight crew in carrying out its duties.

Interference with Ground/Airport Staff. Passengers who interfere with, attempt to interfere with, exhibit threatening, discriminatory, or otherwise dangerous behavior toward any member of the airport staff as they are carrying out their duties.

Search of Passenger or Property. Any Passenger who refuses to permit the search of his person or property by Eastern or an authorized government agency for explosives, hazardous materials, contraband, or concealed, deadly, or dangerous weapons or articles.

Proof of Identity. Any Passenger who refuses upon request to produce positive identification acceptable to the Eastern.

Incompatible Medical Requirements. Eastern will refuse to transport persons requiring the following medical equipment or services, which either are not authorized or cannot be accommodated on Eastern’s aircraft: medical oxygen for use onboard the aircraft except FAA-approved and Eastern accepted Portable Oxygen Concentrators (POCs), incubators, medical devices requiring electrical power from the aircraft, or travel on a stretcher.

Comfort and Safety. Eastern may refuse to transport, or remove from the aircraft at any point, any Passenger in any of the circumstances listed below as may be necessary for the comfort or safety of such Passenger or other Passengers and crew members:

• Persons engaging in disorderly, abusive, offensive, threatening, intimidating, or violent behavior prior to departure or on board the aircraft.
• Persons who are barefoot and older than five years of age, unless required due to a disability.
• Persons who are unable to occupy a seat with the seatbelt fastened.
• Persons who appear to Eastern to be intoxicated or under the influence of drugs.
• Persons who are known by Eastern to have a communicable disease or infection and whose condition poses a direct threat as defined in 14 CFR §
  382.3 to the health or safety of others.
• Persons who have an offensive odor, unless caused by a disability.
• Any person who cannot be transported safely for any reason.
• Persons dressed in a lewd, obscene, or patently-offense manner.

Weapons. Persons who wear or have on or about their person concealed or unconcealed deadly or dangerous weapons; provided, however, that Eastern will carry Passengers who meet the qualifications and conditions established in 49 CFR
§ 1544.219.

Prisoners. Prisoners (persons charged with or convicted of a crime) under escort of law enforcement personnel; other persons in the custody of law enforcement personnel who are being transported while wearing manacles or other forms of restraint; persons brought into the airport in manacles or other forms of restraint; persons who have resisted escorts; or escorted persons who express to Eastern an objection to being transported on the flight.

Non-Smoking Policy. Persons who are unwilling or unable to abide by Eastern’s non- smoking rules, and federal laws prohibiting smoking onboard the aircraft as established in 49 USC § 41706.

Misrepresentation. Persons who have made a misrepresentation, which becomes evident upon arrival at the airport, and the misrepresentation renders the Person unacceptable for Carriage.

Contract of Carriage Provisions. Persons who have knowingly violated material provisions of the Eastern Contract of Carriage may be denied transportation at Eastern’s sole discretion.

Prohibition on Solicitation. Persons who refuse to comply with instructions given by Eastern prohibiting the solicitation of items for sale or purchase, including airline transportation, reduced-rate travel passes, or travel award certificates.

Accompanied Minor Children.

• Children younger than fourteen (14) years old. Eastern will not transport children who have not reached their fourteenth birthday unless accompanied by a Passenger at least 14 years old.
• Unaccompanied Minor Service. Children aged 6 to 14 14 may travel alone provided they do so under Eastern’s Unaccompanied Minor Service. Children aged 15 to 17 may travel under Eastern’s Unaccompanied Minor Service at the Guardian’s request.
• Infants. One child, an Infant-in-Arms, less than 2 years but at least 7 days old, not occupying a seat may travel with his/her parent or legal guardian who is also an Adult Passenger at no additional charge. Additional infants, and infants occupying a seat, must pay the applicable adult fare. A maximum of 2 infants is permitted for each Adult Passenger

Unaccompanied Minor Service

• General Policy and Responsibilities of Eastern. Under its Unaccompanied Minor Service program, Eastern will supervise the child passenger from the time of boarding until the child is met at the stop over point or destination. Eastern will not assume any financial or guardianship responsibilities for unaccompanied children beyond those applicable to an adult passenger. Eastern will require the responsible party taking custody of the unaccompanied minor upon arrival to provide documentation establishing their identity and Eastern reserves the right to refuse to release an unaccompanied child to anyone other than the pre-designated party. Eastern requires that a parent or responsible adult accompany the child until boarding and that this adult provide the name, telephone number, and address of the party meeting the child at the transfer point or final destination. Eastern personnel cannot administer medicine to children flying alone.
• Children younger than six (6) years old. Eastern will not accept for Carriage any child younger than 6 unless he or she is accompanied by a Passenger aged 14 or older.
• Children 7 through 13 years old. Unaccompanied children aged 7 through 13 old inclusive, will be required to use Eastern’s Unaccompanied Minor Service and pay the applicable fee listed in Eastern’s schedule of Baggage and Other Fees. Unaccompanied children will be accepted for Carriage by Eastern provided the child has a Confirmed Reservation, is not travelling on the same flights(s) with a Passenger 14 years or older, and the flight on which he or she travels does not require a change of aircraft or flight number. However, unaccompanied children holding reservations for travel may not board a flight if Eastern concludes that weather conditions or other operational factors are likely to prevent the aircraft from reaching the child’s final destination.
• Child drop off and pick up. The parent or guardian who brings an unaccompanied minor child to the departure airport will be required to remain at the departure gate until the flight is airborne. Eastern will not permit the unaccompanied child to board the aircraft until the child’s guardian furnishes Eastern with documentation (a duplicate of which must be in the child’s possession) identifying the parent or guardian that will be taking custody of the child upon arrival and deplaning at the destination airport. The parent or guardian meeting the child at his or her destination will be required to present a valid government-issued photo ID and sign a form acknowledging that they have taken custody of the child.

Service Eastern’s fees for its Unaccompanied Minor Service program are provided on www.goeasternair.com.

Child Restraint Devices. Unless unoccupied seats are available on a flight, Eastern requires that passengers purchase a seat for each child traveling on its aircraft and that children be seated in FAA-approved child restraint systems. Restraints approved for use by FAA will be marked with the following language – “FAA Approved in Accordance with 14 CFR 21.8(d), Approved for Aircraft Use Only” or “FAA Approved in Accordance with 14 CFR 21.305(d), and 21.50 6-9-1980, Approved for Aircraft Use Only.” To ensure passengers purchase FAA-approved restraints and understand how to operate them, Eastern strongly recommends that passengers visit the FAA’s webpage on flying with children at https://www.faa.gov/travelers/fly_children/. Child restraint devices will be considered as items of carry-on Baggage counting toward the adult Passenger’s carry on allowance, unless the child has his own Confirmed Reservation and a seat for use of the CRD.

International Travel. It is the responsibility of the parent or guardian to ensure the legal requirements for international travel by minors, whether accompanied and unaccompanied, are complied with for both the origin and destination country. Additional information is available at www.goeasternair.com.

International Travel. Eastern retains the right, at its sole discretion, to refuse to transport any pet that has not been cleared and processed before travel. Documentation and further information will be required at the time of booking.

Documentation and International Animal Travel Regulations. Passengers should understand all regulations and documentation required to carry pets across borders, including required health certificates and other documentation, import/export regulations, and other matters. Passenger agrees to indemnify Eastern against liability resulting from a pet being denied entry to a foreign country.

Pets

• Pets Allowed in the Cabin. Eastern accepts small domestic cats and dogs that have been vaccinated and are at least eight weeks old and contained in a pet carrier. Each pet must be accompanied by a Passenger and Passengers may not travel with more than one pet. Passengers subject to the Unaccompanied Minor Service may not travel with a pet. Eastern reserves the right to limit the number of pets carried on an aircraft to six. Pets are accepted on a first-come, first-served basis. The maximum size for the container/kennel (length +width + height) must not exceed 100cm/40in. The maximum allowable weight for both the animal and container/kennel must not exceed 32kg/70lbs.
• Pet Carriers. All pets in the cabin must be carried in an appropriate pet carrier and remain in the carrier at all times (including head and tail) while in the gate area, during boarding/deplaning, and while onboard the aircraft. The carriers must be leakproof and well-ventilated, and the pet(s) must be able to stand up and move around the carrier with ease. The carrier must comply with the Carry-On Baggage size requirements outlined in Carry-on Baggage section, be small enough to fit under the seat in front of the Passenger and must remain stowed under the seat in front of the Passenger during the entire duration of the flight. The Pet Carrier is counted as Carry-On Baggage, and related provision of Carry-on Baggage section apply. Passengers traveling with a pet may not occupy an exit row seat or a seat with no forward under seat stowage.
• Pet Fares. All occupied pet carriers are subject to the applicable fee available at www.goeasternair.com. Pet reservations can only be booked by calling the Eastern. The pet fare must be collected at the airport ticket counter, is nonrefundable, and may not be applied toward future travel if unused. Passenger traveling with a pet must check the pet in at the airport ticket counter and pay the pet fare before proceeding to the departure gate.
• Pets Incompatible with Air Travel. Eastern retains the right, at its sole discretion, to refuse to transport any pet that exhibits aggressive behavior or any other characteristics that appear to Eastern to be incompatible with air travel at the airport, in the boarding gate area, or onboard the aircraft. The pet(s) must be healthy, harmless, inoffensive, odorless, and require no attention during the flight. If the pet becomes ill during the flight, oxygen or other first aid procedures will not be administered. In the event of an emergency, an oxygen mask will not be available for the pet. Eastern assumes no liability for the heath or well-being of carry on pets.

Service Animals

• Eastern permits fully trained service dogs, cats, or miniature horses used by a Qualified Individual with a Disability to accompany the Passenger onboard the aircraft at no charge.
• Evidence that an animal is a service animal may consist of the presentation of identification cards, tags, or other written documentation; the presence of harnesses or markings on harnesses; or the credible verbal assurances of the Qualified Individual with a Disability using the assistance animal.
• Eastern will permit a service animal to accompany a Qualified Individual with a Disability, unless Eastern determines in its sole discretion that the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or the animal poses a safety risk to Passengers and/or the flight crew. Service animals may not occupy a seat.
• A trained service animal accompanied by a trainer will be permitted to travel aboard Eastern’s aircraft only if the animal is being delivered to the domicile of an individual with a disability who either owns or, upon delivery, will take immediate ownership of the animal for that individual’s personal use. No charge will be assessed for Carriage of a trained service animal being delivered to the domicile of the animal’s owner under such circumstances.
• Service animals in training will not be accepted by Eastern for transport under this section. Passengers wishing to transport service animals in training may
  be permitted to do so in accordance with Carriage of Animals section in Acceptance of Passengers.
• Eastern retains the right, in its sole discretion, to refuse to transport any service animal exhibiting or known to have exhibited aggressive behavior or any other characteristics that appear incompatible with air travel. Furthermore, DOT regulations explicitly exempt Eastern from transporting snakes, other reptiles, ferrets, rodents, and spiders in the cabin of its aircraft as service animals.
• Local laws and regulations at a Qualified Individual’s final or intermediate destination(s) may apply and impose further requirements or restrictions. Qualified Individuals assume full responsibility for compliance with all governmental laws and regulations, including but not limited to, health certificates, permits and vaccinations required by the country, state, or territory from and/or to which the assistance animal is being transported. Eastern is not liable for any assistance or information provided by the Eastern or any employee or agent thereof to any Qualified Individual relating to compliance with such laws and regulations. Subject to applicable laws and regulations, a Qualified Individual is solely responsible for any expenses incurred or any consequences resulting from his or her failure to comply with applicable laws and regulations. Eastern expressly reserves the right to seek reimbursement from a Qualified Individual for any loss, damage, or expense suffered or incurred by Eastern resulting from such Qualified Individual’s failure to comply with applicable laws and regulations.

Emotional Support Animals

• Eastern permits one emotional support dog or cat used by a Qualified Individual to accompany the Passenger onboard the aircraft at no charge.
• A Qualified Individual traveling with an Emotional Support Animal must provide current documentation of the requested accommodation that is acceptable to the Eastern, as outlined 14 CFR § 382.117(e).
• Eastern will permit an Emotional Support Animal to accompany a Qualified Individual, unless Eastern determines in its sole discretion that the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation or the animal poses a safety risk to Passengers and/or the flight crew. The Emotional Support Animal must be in a carrier that can be stowed under the aircraft seat or on a leash at all times while in the airport and onboard. An Emotional Support Animal may not occupy a seat or extend beyond the footprint of the Passenger’s seat.
• Eastern retains the right, in its sole discretion, to refuse to transport any Emotional Support Animal exhibiting or known to have exhibited aggressive behavior or any other characteristics that appear incompatible with air travel.
• Local laws and regulations at a Qualified Individual’s final or intermediate destination(s) may apply and impose further requirements or restrictions. Qualified Individuals assume full responsibility for compliance with all governmental laws and regulations, including but not limited to, health certificates, permits and vaccinations required by the country, state, or territory from and/or to which the assistance animal is being transported. Eastern is not liable for any assistance or information provided by the Eastern or any employee or agent thereof to any Qualified Individual relating to compliance with such laws and regulations. Subject to applicable laws and regulations, a Qualified Individual is solely responsible for any expenses incurred or any consequences resulting from his or her failure to comply with applicable laws and regulations. Eastern expressly reserves the right to seek reimbursement from a Qualified Individual for any loss, damage, or expense suffered or incurred by Eastern resulting from such Qualified Individual’s failure to comply with applicable laws and regulations.

Law Enforcement and Search and Rescue Dogs

• Law Enforcement and Search and Rescue Dogs Allowed in the Cabin. Eastern accepts fully trained law enforcement service dogs trained in explosives or drug detection (or other specific functions) and search and rescue dogs for transportation, without charge, when accompanied by their respective handlers on official business.
• Documentation. Each Passenger traveling with a law enforcement or search and rescue dog must present a letter of mission and a copy of the animal’s certification.
• Law enforcement and search and rescue animals in training will not be accepted by Eastern for transport under this section. Passengers wishing to transport Law Enforcement and Search and Rescue Dogs in training may be permitted to do so in accordance with Carriage of Animals in Acceptance of passengers section.

No Law Enforcement or Search and Rescue Dogs Carried in Cargo Compartment. Eastern will not transport law enforcement or search and rescue dogs in the aircraft cargo compartments.

General. Eastern, in its sole discretion, will determine whether or not any Baggage, because of its weight, size, contents, or character, may be carried in the Passenger cabin of the aircraft. All carry-on Baggage must be stowed underneath a seat or in an overhead bin.

Responsibility of Passenger. Carry-on Baggage is the sole responsibility of the Passenger.

Allowable Carry-on Baggage. In accordance to the fare rules outlined in Fare rules in Fares section of this Contract of Carriage, passengers are restricted to one item of carry-on Baggage (e.g., roller bag, garment bag, tote bag,) not to exceed 22 pounds / 10 kilograms and not to exceed external dimensions of 9” x 14” x 22” / 23 cm x 36 cm x 56 cm plus one smaller personal-type item (e.g., purse, briefcase, laptop computer case, backpack, small camera), provided that such items are capable of being carried on board the aircraft by one Passenger without additional assistance, unless the Passenger requires assistance due to a disability, and are capable of being stowed under a seat or in an overhead compartment. Sizing boxes with 9” x 14” x 22” dimensions are located at many of Eastern’s curbside check-in locations, ticket counters, departure gates, boarding locations, and on many jet bridges. Eastern reserves the right to further restrict the number of carry-on items.

• A roller bag that otherwise would meet the 9” x 14” x 22” / 23 cm x 36 cm x 56 cm dimensions if the wheels were removed will be accepted.
• Oversized articles of reasonable carry-on size that protrude from only one side of the sizing box and, because of their fragile nature, would be at greater than normal risk of damage if carried in the cargo hold (e.g., small musical instruments, blueprints, map tubes, fishing poles, artwork, media cameras/video equipment) are considered personal-type items and may be carried in the Passenger cabin if remaining onboard space permits and the item fits in an overhead bin without depriving other Passengers of sufficient overhead bin space.

Outerwear. In addition to the carry-on Baggage allowance provided herein, a coat, jacket, wrap, or similar outer garment may be carried onboard the aircraft.

Instruments and Equipment. The following conditions apply to acceptance for Carriage in the cabin of large musical instruments and electronic, computer, audio/video, or other equipment and parts thereof, the size or shape of which prevents such instruments or equipment from being handled as normal carry-on Baggage:

• The instrument or equipment must be contained in a case.
• A reservation must be made for the instrument or equipment at a charge no greater than the lowest fare for each seat used.
• The instrument or equipment must be secured in the first window seat aft of a floor to ceiling bulkhead.

Eastern, at its sole discretion, will not transport items of carry-on Baggage that it determines may be harmful or dangerous to a Passenger(s), the flight crew, or the aircraft.

All Baggage tendered to Eastern for transportation is subject to electronic and physical surveillance and inspection by Eastern and/or authorized government agencies with or without Passenger’s consent.

Eastern will not accept or hold Baggage from a Passenger on day of travel at Eastern’s airport ticket counter or curbside check-in locations (where available) if tendered to Eastern earlier than four hours in advance of flight departure time.

Where available, Baggage may be accepted at an earlier time at authorized offsite Baggage check-in facilities.

Baggage must be checked at Eastern’s airport ticket counter or curbside check-in locations (where available) at least 60 minutes prior to the flight’s scheduled departure time, except where a longer requirement applies as noted in Baggage Delivery condition in Limitations of Baggage Liability for Domestic Flights.

Baggage checked in less than 60 minutes prior to a flight’s scheduled departure time, or longer as noted in the second paragraph of the Limitations of Baggage Liability for Domestic Flights in Baggage section, will be accepted as late-Checked Baggage. Eastern will make reasonable efforts, but cannot guarantee, late-Checked Baggage will be transported on the same aircraft the Passenger’s is traveling on, and Eastern will not assume responsibility for delivery charges if such Baggage arrives at the Passenger’s destination on a subsequent flight as described in Baggage Delivery in Limitations of Baggage Liability for Domestic Flights.

Baggage Fees. Each piece of Baggage is subject to fees in accordance Eastern’s current free and paid baggage allowance policy may be found at www.goeasternair.com. The Fee schedule in effect at the time of purchase, and certain attributes of the Confirmed Reservation and Baggage will determine the fees. Attributes include the Fare Brand purchased, and size, dimensions, and number of pieces of Baggage the Passenger wishes to transport.

Prohibited Baggage. Checked Baggage in excess of the Maximum Weight or Maximum Dimensions established in Acceptance of Checked Baggage Section are prohibited. Baggage in excess of 6 pieces per Passenger is prohibited. Any Baggage which contains restricted hazardous materials is prohibited.

The items listed below shall be acceptable for Carriage as Checked Baggage upon the Passenger’s compliance with the special packing.

Bicycles (defined as nonmotorized and having a single seat) properly packed in a bicycle box or hard sided case within the Maximum Weight and Dimensions defined in Acceptance of Checked Baggage Section will be accepted as Checked Baggage. Pedals and handlebars must be removed and packaged in protective materials so as not to be damaged by or cause damage to other Baggage. Bicycles packaged in cardboard or soft sided cases will be transported as conditionally accepted items as outlined in Conditional Acceptance Section.

Camera, film, video, lighting, and sound equipment will be accepted when tendered by representatives of network or local television broadcasting companies or commercial film-making companies. A charge will be applied for each item in excess of the free Baggage allowance.

Javelins in a single bag, regardless of the number of javelins encased together, will be accepted.

Eastern may, at its sole discretion, but is not obligated to, conditionally accept the following categories of items for Carriage as Checked Baggage subject to the Passenger’s assumption of risk for damage to or destruction of such items. Checking items in the condition described below is considered by Eastern as Passenger’s agreement to this assumption of risk.

• Fragile or perishable items
• Previously damaged items
• Improperly or over-packed Baggage
• Soft-sided cases or unprotected/unpacked items

Passengers traveling on an international flight shall comply with all laws, regulations, orders, demands, or travel requirements of countries to be flown from, into, or through, and with Applicable Laws. Carrier is not liable for any assistance, instructions, or information given by Carrier to any passenger in obtaining necessary documents or complying with Applicable Laws, whether given orally or in writing, or for the consequences resulting from passenger’s failure to obtain such documents or to comply with Applicable Laws.

If required, the Passenger must be present for the inspection of his baggage, checked or unchecked, by customs or other government officials. Eastern is not responsible to the Passenger if he or she fails to be present during the inspection. Passenger shall indemnify Eastern for any loss or damage resulting to Eastern due to passengers’ failure to comply with or be present for such inspection.

Eastern is not liable if it determines in good faith that applicable law requires that it refuse to carry a passenger.

Except as specifically provided to the contrary in any of our regulations that may govern a particular itinerary or fare, your fare excludes any taxes, or other government or airport- imposed service charges or transit taxes which may be assessed in transit. Any tax or other charge imposed by government or airport authority and collectable from a Passenger will be in addition to the published fares, fare-related taxes, and charges.

Eastern does not provide ground transportation, airport meals, or other travel arrangements, your fare does not include ground transportation, airport meals, airport clubs, hotel stays, or any other expenses you may incur during your travel. If Eastern assists you with making any arrangements for these services, it is only as your agent, and Eastern is not liable for any loss, damage or expense you may incur in connection with these services (including any failure to provide them, or any incidents related to the services).

Passengers traveling on an international flight including a domestic portion of a one-way or round-trip journey which originates in, or includes an ultimate destination or a stop other than in the United States are subject to the rules and limitations relating to liability established by the Montreal Convention (the “Convention”), which are fully incorporated herein, unless such carriage is not “international carriage” as defined by the Convention. Eastern reserves all defenses and limitations available under the Convention, including, but not limited to, the defense of Article 19 of the Convention, and the exoneration defense of Article 20 of the Montreal Convention The limits of liability shall not apply in cases described in Article 22 (5) of the Montreal Convention. With respect to third parties, the Eastern reserves all right of recourse against any other person, including without limitation, the rights of contribution and indemnity

Any liability of Eastern for the proven amount of damage from destruction, loss, damage or delay is limited to a total of 1,288 Special Drawing Rights (“SDR”) per passenger for all checked and unchecked baggage or other property, unless a higher value is declared in advance and additional charges are paid pursuant to Eastern’s rules.

In the event that a higher value is declared in advance and additional charges are paid pursuant to Eastern’s rules, the liability of Eastern shall be limited to such higher declared value. In no case shall Eastern’s liability exceed the actual loss suffered by the passenger. All claims are subject to proof of the amount of loss. Eastern shall not be liable for loss of revenue, time consequential or special damages, or other intangible expenses resulting from the loss, delay or damage to checked or unchecked baggage or other property.

Liability for destruction, loss or damage to checked baggage is limited to events that took place onboard the aircraft or while the baggage was under the charge of Eastern. However, Eastern is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. Eastern is not liable for loss, delay or damage to carry-on/unchecked baggage, including personal items, unless damage tosuch baggage or items resulted from Eastern’s fault or that of its servants or agents. Assistance rendered to the passenger by the Eastern’s employees in loading or unloading unchecked baggage shall be considered as a gratuitous service to the passenger and does not transfer any liability for damage to Eastern.

Liability of Eastern for the proven amount of damage caused by delay as specified in Article 19 of the Convention is limited to 5,346 SDR.

Eastern shall not be liable if it proves that it and its agents took all measures that could reasonably be required to avoid the damage, or that it was impossible for it or them to take such measures.

Damages occasioned by delay are subject to the terms, limitations and defenses set forth in the Warsaw Convention and the Montreal Convention, whichever may apply, in addition to any limitation or defense recognized by a Court with proper jurisdiction over a claim.

Eastern reserves all defenses and limitations available under the Montreal Convention, to claims for damage occasioned by delay, including, but not limited to, the exoneration defense of Article 20 of the Convention. Under the Montreal Convention, the liability of the Carrier for damage caused by delay is limited to 5,346SDR per passenger. The limits of liability shall not apply in cases described in Article 22 (5) of the Convention.

Unless provided at the direction of Eastern, Eastern does not assume responsibility for the ground transportation of any Passenger or his Baggage between any airport used by Eastern and any other location. Ground Transportation is at the Passenger’s expense.

Miscellaneous Informations

No claim for personal injury or death of a Passenger will be entertained by Eastern unless written notice of such claim is received by Eastern within 21 days after the occurrence of the event giving rise to the claim.

No legal action on any claim described above may be maintained against Eastern unless commenced within one year of the Eastern’s written denial of a claim, in whole or in part.

This Contract of Carriage shall be governed and construed in accordance with the laws of the state of Virginia without regard to its conflict of law principles or law.

Should any term or other provision of this Contract of Carriage be determined by a court of competent jurisdiction to be invalid, illegal or incapable of being enforced by any rule of Law or public policy, all other terms, provisions and conditions of this Contract of Carriage shall nevertheless remain in full force and effect.

This Contract of Carriage represents the entire, integrated agreement between the parties relating to transportation by Eastern, and shall supersede all prior representations, understandings or agreements pertaining thereto, either oral or written. No other covenants, warranties, undertakings or understandings may be implied, in law or in equity.